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Self Service Portals
Access to self-service has never been more important. Your customers expect anytime access to pay and view their rent, report repairs and issues such as ASB, update personal information, all through an engaging and easy to use online experience. Welcome to VerseOne Secure Portals, built on the powerful VerseOne CMS and Autevo technologies.
Modern digital consumers are now accustomed to receiving personalised information. Your tenants and residents are no different, and with a secure portal, you can automatically push information tailored to their specific needs, location, likes and interests.
We understand that showcasing your brand is important, so our secure portal solutions are fully customisable. Our secure portals can be designed around your brand identity and guidelines, allowing it to stand seamlessly alongside your existing website, keeping your user experience consistent and trustworthy.
There should be no need to rip and replace legacy infrastructure. Our secure portal solutions use the VerseOne integration layer, Autevo, to integrate the portal with already established internal data management systems. The system provides a seamless end-user experience, even when account information is held in multiple places, and multiple formats. Learn more about Autevo here.
Payment Gateway Integration
Payment gateway integration seamlessly integrates your website with a number of gateways such as PayPal and WorldPay. Without leaving your website, customers wishing to make a payment can enter their credit card details into a secure, encrypted form and the money will be transferred directly into your merchant account.
Being able to communicate with your tenants through a secure web portal is a great way to effectively manage requests and reports. Cases Manager provides an area for visitors to log repair requests, or ASB reports, FoI requests, or simply complete a contact form, all in a secure and permission-based environment.
The VerseOne Events module allows you to personalise the delivery of events through the self service portal, becoming visible to tenants that are in the correct area or have interests that are related to particular events. Your customers can book directly on to events through the portal, giving them a truly frictionless experience.
A few of the benefits:
With our secure portal solutions your customers can:
- Register and login securely
- View details of neighbourhood officers
- Submit and track enquiries, complaints, and accounts communications
- Report and track repairs and appointment changes
- Report ASB and other issues
- View account statements and make payments
- Learn about planned maintenance and local improvement works
- View and edit personal information, such as name and contact details
- View and read key documents
- Book on to events in their neighbourhoods
- Receive personalised information based on various criteria such as their location.
Find out more
To learn more about the technology behind our secure portals please visit VerseOne Technologies.