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Fortis Living

Fortis Living is a not-for-profit housing association based in Worcestershire, providing over 15,000 homes primarily across Worcestershire, Herefordshire and Gloucestershire. With a turnover of over £75 million a year Fortis Living are one of the largest housing providers in the West Midlands.

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The challenge fortis living

The Challenge

Fortis Living contracted VerseOne to deliver a corporate website and a secure tentant portal for both sets of their tenants, post the merger of two Housing organisations (Festival Housing and Worcester Community Housing)

The solution Fortis Living

The Solution

The website design and content was based on extensive stakeholder workshops and is the new face of the newly formed housing organsation.The tehcnical challenge was to deliver a secure tenant portal while validating and gathering housing data from two different housing management systems. Ensuring that tenants could register in a secure manner and see thier information was a key success criteria for this project. 

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After this succesful project, Fortis living launched their care and repairs website as a microsite, the content for both sites is managed in VerseOne CMS, although the brand of each site is completely different.

Benefits Fortis Living

Benefits

Fortis living can now manage their web content for both of their websites in a single unified content management system, giving the advantage of using a single system and the cost saving that this delivers. The online portal is delivering cost saving by moving the delivery of their service to a digital channel, with a staff toolkit to help customers with portal questions. VerseOne and Fortis hold regular reviews to explore other Digital Transformation opportunities.

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In-built accessibility tools to aid those with visual or mobility impairments

result Accessibility fortis

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A site that is built with mobile browsing in mind

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Extensive portal functionality with full staff toolkit for support

Find out more

To find out more about how VerseOne Housing can help you along your digital journey 

Get in touch.