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CHS Group have been providing great homes in the Cambridgeshire area for 89 years. Earlier this year, they embarked on a project to provide great online services as well to their 7,000 residents.
CHS Group Case study Responsive image
CHS Group case study The Challenge
Allowing their customers to perform self-service activites online was a key goal for CHS Group. With the ever increasing need to let customers perform tasks at a time convenient to them, whenever they needed to, CHS Group asked VerseOne Housing to help deliver a winning solution.
For CHS Group, it was important that their new customer portal should reflect a modern brand with a wide range of features, so that customers could be confident carrying out self-service online.
CHS Group case study the solution
Launched in early October, the new CHS Group portal means that customers can sign up and:
- view account statements
- view personal details
- view repairs history
- report new repairs of different types
- read FAQs
- make contact and other enquiries
- see content targeted at their own personal circumstances
- receive branded emails through the portal about neighbourhood news and promotions
Chs Group Case study Benefits
By using VerseOne CMS and Datafish to deliver their portal data and content, CHS Group have control over how their portal looks and works, and are able to use key functions such as email marketing to encourage sign-up and promote new content and features.
By having such a flexible and scalable solution CHS Group can be confident that their customer portal will be able to grow and adapt to theirs and their customers needs.
CHS Group Case study feedback 1
What They Say
I absolutely love the "My CHS" portal, allowing me to view my rent statement any time. This is a brilliant thing you have developed.
CHS Group case study feedback 2
Working with CHS on this project has been a pleasure, from the discovery and definition all the way through to the public launch. Their promotion and user engagement has worked really well, and we’re delighted that they’ve already had over 200 sign-ups. This represents almost 10% of eligible tenancies, a fantastic achievement only two weeks after going live.
Kerry Gaudelli, VerseOne Housing Project Manager
CHS Group Case study feedback 3
Thank you to everyone for the help you’ve all given us in going live on time and with a site we’re very pleased with – customer feedback continues to be very positive, so I’m sure it will go from strength to strength. It is indeed important that we have so much control over the content going forward, as we want to keep it fresh and engaging.